Privacy Policy – jiliko.ph

1. Introduction

jiliko.ph is committed to protecting the privacy and personal data of every player on our platform. We understand that Filipino players — whether in Manila, Cebu, Davao, Quezon City, Makati, or anywhere else in the Philippines — trust us with sensitive personal and financial information, and we take that responsibility seriously.

This Policy applies to all personal data collected through the jiliko.ph website, mobile platform, customer support channels, and any other services operated under the jilikoph.net domain. It should be read together with our Terms & Conditions, which govern your use of the platform.

2. Personal Data We Collect

jiliko.ph collects personal data in the following categories:

2.1 Registration Data

When you create a jiliko.ph account, we collect your full legal name, date of birth, email address, mobile number, and residential address. This information is required to create and maintain your account and to verify your identity in accordance with applicable Philippine gaming regulations.

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) regulations and to verify that you meet the 21+ age requirement, jiliko.ph may collect copies of government-issued identification documents (such as a Philippine passport, SSS ID, UMID, or driver's license), proof of address documents, and proof of payment method ownership.

2.3 Financial Data

We collect information about your deposits, withdrawals, and transaction history on jiliko.ph. We also collect the identifiers associated with your payment methods (such as your GCash-registered mobile number or bank account name) to process transactions and prevent fraud. We do not store full payment credentials.

2.4 Gaming Activity Data

We collect data about your gaming activity on jiliko.ph, including games played, bets placed, wagers, wins, losses, session durations, and bonus usage. This data is used to operate the platform, detect problem gambling patterns, and comply with regulatory reporting requirements.

2.5 Technical Data

When you access jiliko.ph, we automatically collect technical data including your IP address, device type, operating system, browser type, and session data. This information is used for security monitoring, fraud prevention, and platform optimization.

2.6 Communications Data

When you contact jiliko.ph customer support via live chat or email, we collect and retain records of those communications, including the content of your messages and any attachments you provide. This data is used to resolve your queries, improve our support services, and maintain records as required by applicable regulations.

3. How We Use Your Personal Data

jiliko.ph uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and secure your jiliko.ph account, and to verify your identity and age eligibility.
• Service Delivery: To provide access to games, process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, and deliver the full range of jiliko.ph platform features.
• Regulatory Compliance: To comply with applicable Philippine gaming regulations, anti-money laundering laws, and Know Your Customer (KYC) requirements.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal conduct on the platform.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance through our 24/7 support channels.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session limits, and self-exclusion.
• Platform Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the performance and user experience of jiliko.ph.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided consent or where we have a legitimate interest to do so. You may opt out at any time.
• Legal Obligations: To respond to lawful requests from regulatory authorities, law enforcement agencies, and courts in the Philippines.

4. Legal Basis for Processing

jiliko.ph processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — that is, to provide the jiliko.ph gaming platform and associated services as described in our Terms & Conditions.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including gaming licensing requirements, AML obligations, and KYC verification mandates.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights and interests.
• Consent: For certain types of processing — such as sending marketing communications — we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing and Disclosure

jiliko.ph does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

5.1 Payment Processors

We share necessary financial data with payment service providers — including GCash, PayMaya, BPI, BDO, and Metrobank — to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.

5.2 Identity Verification Providers

We may share identity documents and personal data with third-party KYC verification service providers to confirm your identity and age in compliance with regulatory requirements. These providers are contractually obligated to process your data only for verification purposes.

5.3 Regulatory and Law Enforcement Authorities

jiliko.ph may disclose your personal data to Philippine regulatory authorities, law enforcement agencies, or courts where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

5.4 Technology and Infrastructure Providers

We work with technology partners — including cloud hosting providers, cybersecurity firms, and analytics platforms — who may process personal data on our behalf as data processors. All such providers are bound by data processing agreements that restrict their use of your data to the purposes specified by jiliko.ph.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jiliko.ph's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the applicable privacy terms before your data is transferred.

6. Cookies and Tracking Technologies

jiliko.ph uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies we use include:

6.1 Essential Cookies

These cookies are strictly necessary for the jiliko.ph platform to function. They enable core features such as session management, login authentication, and security monitoring. You cannot opt out of essential cookies without affecting platform functionality.

6.2 Performance and Analytics Cookies

We use analytics cookies to understand how players interact with jiliko.ph — including which pages are visited most frequently, how long sessions last, and where technical errors occur. This data is used in aggregate form to improve platform performance.

6.3 Functional Cookies

Functional cookies remember your preferences — such as your preferred language, display settings, and game lobby filters — to provide a more personalized experience on jiliko.ph.

6.4 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jiliko.ph platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

7. Data Retention

jiliko.ph retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements.

Specifically:

• Account data and KYC documents are retained for a minimum of five (5) years following account closure, in accordance with applicable Philippine AML regulations.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for a minimum of two (2) years from the date of the interaction.
• Technical and session data is retained for up to twelve (12) months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with our internal data management procedures.

8. Data Security

jiliko.ph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and jiliko.ph servers.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the jiliko.ph platform.
• 24/7 security monitoring and intrusion detection systems.
• Multi-factor authentication requirements for administrative access to systems containing personal data.

While jiliko.ph takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jiliko.ph login credentials and for notifying us immediately if you suspect unauthorized access to your account.

9. Your Privacy Rights

As a jiliko.ph player, you have the following rights with respect to your personal data:

• Right of Access: You have the right to request a copy of the personal data jiliko.ph holds about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contractual necessity.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You have the right to object to processing of your personal data for direct marketing purposes at any time.

To exercise any of these rights, please contact the jiliko.ph support team via live chat or email. We will respond to all verified requests within a reasonable timeframe and in accordance with applicable law.

10. Children's Privacy and Age Restriction

jiliko.ph is strictly an adult gaming platform. In accordance with Philippine gaming regulations, access to jiliko.ph is restricted to individuals who are at least 21 years of age. We do not knowingly collect personal data from individuals under the age of 21.

If jiliko.ph becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and take appropriate action in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that a minor has registered on jiliko.ph, please contact our support team immediately so we can investigate and take appropriate action.

11. Third-Party Links and Services

The jiliko.ph platform may contain references to third-party payment providers and service partners. jiliko.ph is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of jiliko.ph, including your chosen payment provider (GCash, PayMaya, BPI, BDO, or Metrobank).

This Privacy Policy applies solely to personal data collected and processed by jiliko.ph through the jilikoph.net platform and its associated services.

12. Changes to This Privacy Policy

jiliko.ph reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or in-platform notification.

Your continued use of jiliko.ph following the publication of any updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how jiliko.ph protects your personal data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jiliko.ph handles your personal data, please reach out to our support team:

• Live Chat: Available 24/7 via the chat widget on the jiliko.ph platform — the fastest way to get a response.
• Email: support at jilikoph.net

Our support team includes Filipino-speaking agents who are available around the clock to assist you with any privacy-related concerns. We aim to acknowledge all privacy requests within 48 hours and resolve them within a reasonable timeframe.